Productivty and Time Management
- Hospitality Industry, Hotel Marketing, Hotel Technology, Productivty and Time Management, Uncategorized
War and Hospitality: Why Great Hotels Share Similarities (But Struggle in Unique Ways)
Leo Tolstoyan wrote, “All happy families are alike, but each unhappy family is unhappy in its own way” Well, the same goes for hotels. The successful ones all seem to nail a similar set of things: 🟢 Dream Team: Strong leadership, a collaborative crew, and everyone’s on the same page. 🟢 Marketing Magic: Knowing who you’re trying to reach and using the right channels to get there. 🟢 Distribution Dynasty: Striking a balance between getting your name out there and keeping prices fair. 🟢 Guest Gems: A focus on a diverse, sustainable guest mix and making sure every stay is stellar. 🟢 Retention Revolution: Building loyalty programs and keeping the…
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Rethinking Everything: What ‘Think Again’ Taught Me About Hospitality Leadership
I just finished this eye-opening book called ‘Think Again: The Power of Knowing What You Don’t Know’ by Adam Grant.’ It got me thinking about how we approach leadership in hospitality. You know how our industry is all about processes and control, right? Well, this book really challenges that mindset. It made me realize that maybe we’re being a bit too rigid in a world that’s constantly throwing curveballs at us. Grant drops some real truth bombs in this book. Check these out: 👉🏼“Confirmation bias: seeing what we expect to see. The other is desirability bias: seeing what we want to see.” 👉🏼“Most of us take pride in our…
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Key learnings from managing high-performing teams
Prior to the pandemic, I managed a team of 25 at the corporate level, with close to 50 team members on the ground in 8 countries with a dotted line to me. My corporate team members had an average tenure of nearly 8 years.This is what I discovered:Inspiration: They are inspired because they want to be a part of something bigger than themselves. Our team's goal was to be the best E-Commerce/Digital operation in the hospitality industry across APAC.Expectations: They must be completely clear about their role, goals, and what I expect from them. If things change, they have a say in which direction they go.Safety net: They thrive when…
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My Digital Detox Journey-Part 1
Do you feel confined by your digital devices? Do you find yourself endlessly scrolling through feeds and getting lost in one app after another? Are you unable to tell whether you are enriched by your phone or is it simply draining you? Is everything a blur, whether it be work or life? Maybe there is something for you in this post. Read on. (I know. I know. The irony of someone who has built his career around digital technology talking about digital detox is not lost on me!) This subject has been talked about and written about a lot. I'm not sure I have much to say about digital wellbeing.…
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So Many Conferenes, So Little Time
Seminars, conferences, and vendor briefings are back. After almost three years, it is as if the floodgates have opened. I grapple with the question of attending them or allowing team members to do so. I tend to be ruthlessly picky about the conferences that I attend and the speaking engagements I accept. The general rule of thumb is that the benefits of attending should outweigh the immediate demands of my daily work. These are the decision-making strategies that work for me. Why should I attend? Will I gain any new knowledge? Is it currently pertinent? Which of my present initiatives, plans, or activities will benefit from the event? Are the attendees and speakers worth…
